Customers – we all have them and we all are one…

Many times in your life you are going to purchase things – cars, books, watches, apples, etc. – and each time your experience in purchasing will range somewhere on the continuum from indescribably horrible to incredible. Quite often you will find yourself somewhere in the realm of indifferent and not memorable. And if you are … More Customers – we all have them and we all are one…

Be a fan…

I’m a student of the customer experience. I can’t go into any business without silently judging how they handle every aspect of my interaction. I blame this on two things – first my mom was a small business owner when I was younger and for her business the customer always came first. Second, I have … More Be a fan…